Cart ( 0 )
  • Total Price:$0.00
  • 0 item(s)
    Shipping Policy

Payment & Shipping


1. Payment Methods

We accept PayPal and debit/credit card (through PayPal's service). Pending payments will take 3-4 business days to clear. If you want to use other payment service, please feel free to contact slaes@keepingtouch.com for order instructions.




Import Duties and Taxes

Our merchandise prices are exclusive of all taxes, duties and VAT at destinations. Customers are liable to pay for all import duties, customs fees, and taxes and VAT which may be levied by the destination countries. Customers, if required by the destination countries, are responsible to complete import customs formalities to release deliveries.


2. Shipping Policy

Shipping method

Time
(not included Processing time)

 Country

Freight

HongKong Air Mail

(10-20)Days

Czech,Hungary,
Canada,Bulgaria,
Netherlands,Romania,
Estonia,Thailand, Malaysia...

Free

Swiss  Post 

(10-18)Days

France,Uk,Italy,Spain,
Portugal,Sweden,
Switzerland,Austria,
Brazil,Germany...

Free

China  Post

(10-22)Days

Russia,Belarus

Free

United States Post Service

(8-12)Days

USA Free

Generally speaking, all orders will be dispatched within 24-48 hours (Mon-Fri). When the items were out of stock and need replenish or have to dispatch from other warehouse like HK, it will be pending for several days. You can choose to wait or refund as you like.

You can choose the shipping method you want on the Billing, Shipping, and Review page during the Checkout process. There are three main shipping methods to choose from:

Expedited Shipping

Forwarder: DHL, UPS, FEDEX, TNT

This shipping method is the fastest available. Delivery times are between 3 - 5 days to all major destinations. Shipping costs vary with item, but all orders that use expedited shipping will receive a 36% discount on shipping costs.

Standard Shipping

Forwarder: EMS

Standard shipping takes a bit longer than expedited shipping but costs less. Delivery times are between 7 - 10 days to all major destinations. Shipping costs vary with item, but all orders that use standard shipping will receive a 26% discount on shipping costs.

Table Rate (Best Way) Shipping

Forwarder: Hong Kong Post or Singapore Post

Delivery times are between 15 - 30 days for all major destinations. Although the delivery time is much longer, shipping costs are much lower when this option is chosen. Order tracking may not always be available with Table Rate Shipping. Please take this into consideration when choosing this option.

Free Shipping

Tracking information may not be available for certain orders.

The product(s) you have just purchased will be shipped within 1-5 working days, and will take an additional 15-30 days to arrive. This longer than usual shipping time is necessary in order to maintain the lowest possible price for you.

Estimate Total Delivery Time

Before your order is shipped, eHotSale.com has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different to shipping time alone.

Total Delivery Time = Processing Time  Shipping Time

As we have such a wide range of products, processing time differs from category to category.

FAQ

Q: To which countries do you ship?
A:We currently ship to 80 global destinations and will increase the countries to which we ship to exceed 100 in the next few weeks. Please send us an email if you do not find your country on our list.

Q: After I make payment for the goods, how long will it take for the goods to be shipped?
A:Most orders will process and ship from our warehouse within 2 business days of the payment confirmation. You will receive a confirmation email containing shipping details when your order ships. After we ship your goods we will update your order with the tracking number. If the goods are not shipped following 5 days of your order, we will communicate with you.

Q: Who can advise on local taxes, import duties, tariffs, VAT, GST or other fees incurred upon goods arriving at the place of import?
A:As each country’s local taxes, laws and import restrictions are peculiar to each individual country, we strongly advise you seek legal advice from your local customs or import broker concerning BEFORE you confirm you order.

Q: Who pays for local taxes, import duties, tariffs, VAT, GST or other destination fees?
A:The purchaser is responsibly for payment of local taxes, import duties, tariffs, VAT, GST or other destination fees.

Q: Who pays for the Goods to be delivered?
A:The Purchaser agrees to pay delivery costs.

Q: What do I do if I want to make a claim concerning a short delivery or damage?
A:Any claims for shortages in delivery or damage to the Goods must be made in writing within 5 business days of receiving the Goods. We will not be liable for any claim not received within 5 business days of You receiving the Goods.

Q: If the Goods are delayed can I claim damages from keepingtouch.com?
A:We will use all reasonable efforts to ensure that the Goods are delivered on time, but We shall not be liable for any loss arising from any delay in delivery. Delay in delivery shall not entitle You to cancel the order.

Q: What special conditions exist if you If you send the goods in more than one shipment?
A:In the event that We elect to deliver the Goods by installment, each installment shall be deemed to be a separate contract. Each installment of an order shall be paid for on the basis that an installment is a new order.


Note:Some other areas/countries will sometimes take a little longer, depending on that particular country's customs service.

keepingtouch is not responsible for customs duties, taxes, fees, or delays out of our control.

Popular Tags :

Order Tracking

Here, you can track your order, to know whether shipped or has arrived .