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    Return Policy
    Return Policy

Return Policy

Returns & Replacements

Please contact us at before you send item back to us!
If you haven't contact us and there have any other problem,we will not  be responsible for it.

Q:Can i return products after purchasing for a refund or replacement?

A:You may return most new items (must be in original condition and contain all original packaging and accessories) sold and fulfilled by keepingtouch.com within 30 days since shipment date for a refund or replacement. We are unable to accept goods back if they have been damaged or have excessive ware. The refund will not include the shipping fees. It might take up to 10 working days for the refund to be issued.

Q:What is the process to replace faulty product?

A:To return faulty product, please fill out an RMA form. Instructions can be found on RMA form. Return the faulty product/s together with the completed RMA form. Keepingtouch.com cannot accept returned goods without a completed RMA form being included with the returned Goods.

Q:What do I need to return with the product?

A:All returned products must be in their original packaging with all included accessories intact. This RMA number must be clearly displayed on the outside of the Packaging. If you do not FIRST apply and send the RMA number with the goods, we will not accept the goods for processing and you will bear all associated costs.

Q:When I return the goods, who will be responsible for freight and other costs involved in returning the goods to our repair centre?

A:The buyer shall be responsible for all shipping, insurance, and handling charges (where applicable) when returning the items to keepingtouch.com. Shipping and handling fees shall not be credited to your account. Keepingtouch.com shall not be responsible for losses and breakage during the return shipping process. It is highly recommended that the buyer purchase shipping insurance and use a tracking number when shipping the goods.

Q:How can I receive advance replacement product?

A:We are unable to provide an advance replacement product service.

Q:Can i exchange a item for a different model after the purchase?

A:Yes we maybe able to exchange you you items to a similar model. Please note there will be a charge - restocking fee of 10% of the value of the item. Please contact our Customer Service first.

Q:What happens if Keepingtouch.com is unable to replicate the fault for products returned under the RMA process?

A:If there is no fault found keepingtouch.com will charge a minimum of $10 inspection fee. So please make that you have consulted one of our Customer Service Rep's before sending goods back to us.

Q:How do I minimize the risk of being charged for returned RMA products?

A:Apply care to your initial assessment of the fault to assist with accuracy and describe the fault with clarity, detailing the specific situation or context likely to be contributing to the cause of the fault.

Q:What is the expected replacement time frame?

A:We prioritize the assessment and replacement of faulted Goods, and generally, 3 - 5 working days are required for this task, excluding shipping times associated with the movement of goods to and from our repair centre.

Q:Can keepingtouch.com replace a returned product with a different model from that returned?

A:Yes, if the returned model is no longer available, replacements will be the closest available functionally equivalent model, however,keepingtouch.com reserves the right to replace returned products with newer models which may not be functionally compatible with the original system in which they were used.

Electronics

This category includes: Computers, Cell phones, Mp4, Mp3, Car Electronics, Security Equipment,

Return Policy

Electronics with no quality issues are eligible for a refund of 85% of the item's price within 7 days of receiving your order. The remaining 15% will be kept as a restocking fee. The price of any items or accessories lost during the return process will also be deducted from the refund.

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