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    Product Warranty
    Product Warranty

Product Warranty


Warranty Information

1. All goods requiring warranty repair shall be sent freight prepaid to a designated location.

2. Repairs made necessary by reason of misuse, alteration or accident are not covered under this warranty.

3. KeepingTouch assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the products.

4. If a warranty repair is required, you (buyer) must obtain a Repair Authorization number (RA) by either completing the online Repair Authorization Request tool or contacting sales@keepingtouch.com and providing the following information:

1) Model and serial number

2) Date of shipment, sales order number, or KeepingTouch invoice number

3) Details of the defect or problem

6. If there is a dispute regarding the warranty of a product that does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.

7. Goods returned for repair should be clearly identified with the assigned RA number and freight should be prepaid. Method of return shipment shall be the same or equal to the method by which the item was received.

Note:

Product that exceeds the warranty period and customer returns the products without KeepingTouch authorization will not be handling.

For more information, please contact sales@keepingtouch.com or visit the warranty FAQ page.

Notice:
Instructions and tools not supplied as part of the auction.
We are not responsible for the any damage caused by installation of this accessory. We suggest you are familiar or seek a professional for dismantling your device, or otherwise you may damage or break your device.

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